![]() The only hiccup we had was because we didn’t know FedEx required a signature for the two boxes the bed came in. The adjustment works great, the remote is slim and modern. (There could always be more though, we are charging two phone and a fitbit and an apple watch). We love the way the beds slides as it adjusts so we can still reach a book or turn the light off on the nightstand. Assembling it myself, I was impressed with the quality of all the components. We also wanted our shipment to arrive not before we arrived out there but soon after (so we’d have a place to sleep) The assembly was very simple. We did our research and wanted the advanced features of the Yaasa and ease of assembly people talked about. We wanted adjustable for our second home in New Mexico. We have an old school adjustable bed in our Ohio home. So if you’re in the market for a new mattress…look no further It is so far one of the best and most comfortable mattress I’ve ever owned and you can tell the company takes pride in what they make and sell. What about the mattress? Well I can say its very well made and right here in the USA. ![]() However what has saved this purchase hands down is the customer service and Christa…she has been absolutely amazing and anytime there was another delay she took charge and kept me as calm as I could be and even sent me a free pair of sheets and then another when one had a hole in the top sheet. I’m still trying to figure out how much I like or love this mattress since I’ve only had it for about a month now…and I know I’ve only given it 4/5 stars…and that’s only because it took a lot longer to get than planned and mine came with no instructions or information packets or even a hello card…just a heavy bed in a roll in a destroyed box. Yaasa…I mean…what kind of name is that.and they sell mattresses? I’ve never heard of Yaasa…but I’ve heard of Nectar and Purple and Casper….almost daily!!! Why don’t you see anything about them on TV or at stores? That’s how my initial thoughts about Yaasa started and that was about 2 months ago when I just happened to type in BEST MATTRESS 2020 as a hail mary while frantically shopping for a replacement to my current mattress. I highly recommend Yaasa as a company and this adjustable bed. Over the past year, we have had no problems with the bed whatsoever. The assembly instructions were easy to follow and the process was quite easy. We have another adjustable bed where the remote backlighting is too bright when the room is dark. The remote is simple to use and the backlighting is just the right brightness. Their customer service is top notch! We like that the bed moves back towards the wall when you elevate the head so that you don’t move as far away from the nightstands as ones that don’t have this feature. Yaasa customer service quickly sent us out a replacement with their apologies for the inconvenience. Sometimes you don’t appreciate a company’s values and service until there is an issue. Unfortunately, the shipping box and some of the contents were damaged during shipping. Having used it for over a year now, we have been completely satisfied with our purchase decision. We looked at many of the competitors both in-person and online and selected Yaasa. We bought a Yaasa Adjustable Bed, Queen size in March of 2021. When you go on vavction to a hotel, you’ll find yourself reaching for the non-existent remote. You get quickly used to having an adjustable bed frame…my wife uses zero G at bed time and I tweak my settings. This is one of the best purchases I’ve made. Since the replacement, I have not one problem. They sent a new bed with call tags for the old, and here’s another bonus for having a modular unit: disaemmbling the old unit and sending it out was infinitely easier than having to somehow get an entire bed frame out. First, Yaasa sent me a series of rem,otes to see if that was the problem. One of the units wasn’t responding to the remote. ![]() Assembly was very quick and easy…and I’m no mechanical wiz.Īnd customer service has been exemplary. Schlepping a compete adjustable bed frame anywhere would be a chore if not dangerous nto you and your house. This made moving the bed up to our second floot bedroom a non-issue. There was an unexpected bonus with Yaasa which is not apparent at first: the bed comes in sections and has to be assembled. Obviously the trial period was irrelevant: we love the beds (split king) and their ease of use and the wireless remote controls. (Our antedeluvian mattress needed replacing anyway so the Yaasa mattress was a top choice to start wirth.) ![]() My apprehension was assuaged by their trial period for the bed itself, not just the mattress. After dithering around “researching” adjustable beds for an inordinate amount of time, I discovered Yaasa. This review has been la long time coming. ![]()
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